Think customer service is all about what your bank teller gives you or how well your cell phone representative resolved your issue? Well, it is. It is also how well you deliver to your peers, your boss, your employees, your customers and even to your family. Poor customer service is recognized by Wal-Mart as lost revenue (they esitamte 1 lost customer is worth $250K in revenue lost).
Poor customer service affects you, your relationships (professional and personal) your reputation and your company.
Customer Service includes how your department delivers to another (Engineering delivering a quality, buildable product to manufacturing), how you interface with your customer, your boss, your boss's boss and even your peers. Great customer service means all of these people will come back to you time and time again becuase they get what they need, when they need it and in a way they feel comfortable with.
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